We missed our credit card payment again and Citibank socked us another $86 in late fees and financing charges. Once again, it's Citibank's fault and I am tired of it.
Citibank "upgraded" our card. Previously we had a Citibank Dividend Card and they "upgraded" us, without our request or action, to a Dividend World card. The new card has absolutely no advantages over the old one, as far as I can tell. When the "upgrade" was performed we got a new card in the mail, with a new card number.
What Citibank didn't do, is move our statement e-mail alert to the new card. So, here is a summary: Citibank decided we needed a new card, moved us without asking us to this new card, did not move our e-mail statement alert to the new card, and when we consequently missed our payment (because we did not get alerted to the new statement) charged us $86 in fees and penalties. Is that incentive enough for them to "upgrade" people's accounts?
Here is what we will do. We are going to call Citibank and get them to revoke that idiotic fee. If they refuse to do so, we will close not only the account in question but also the other account we have with them.
I will keep you posted on our discussions with the bastards. Can you tell that I have had enough of credit card company antics?